Refund & Return Policy

Effective Date: July 17, 2026

Welcome to Vital Forge. We want you to be completely satisfied with your purchase. If you're not, we're here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must:

• Be unused and in its original condition.

• Be returned in its original packaging.

• Include all accessories, manuals, and parts.

Items that have been used, damaged by the customer, or returned without their original packaging may not qualify for a refund.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

• Personal care products

• Opened resistance bands or wearable fitness accessories

• Gift cards

• Downloadable digital products (if applicable)

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the item so we can resolve the issue as quickly as possible.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Depending on your payment provider, refunds may take 5–10 business days to appear.

Original shipping charges are generally non-refundable unless the return is due to our error.

Exchanges

We replace items only if they are defective, damaged, or incorrect.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or we shipped the wrong product.

We recommend using a trackable shipping service for returns.

Order Cancellations

Orders may be cancelled before they have been processed or shipped. Once an order has been shipped, it cannot be cancelled.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: vitalforge444@gmail.com

Thank you for choosing Vital Forge.